Assistant Manager @ Trinny London @ Brown Thomas

Are you ready to rethink your routine? We’re looking for an Assistant Business Manager to join our sparkling new Dundrum team (coming soon). A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all

Delivering impeccable customer service, sharing your knowledge with each customer

Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you

Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary

Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales

Use our HR system, for reporting and employee file management

Assist with 121s and reviews, championing your team’s ambitions to progress

Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources

Assist the business manager with event planning and stock management

Requirements

The essential skills and experience required to succeed in this role are:

Experience leading a team (minimum of 5 people), ideally within the luxury sector

Passionate for makeup and skincare

Proven experience leading a team to success within the retail industry

Adaptable and confident with an ever-changing environment

Positive and can-do attitude

Strong communication and mathematical skills

Comfortable working towards and exceeding KPIs

Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge. .

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

Welcome Trinny London Starter Stack

Company discount for yourself (50%) and your friends and family (40%) after 3 month probation

Competitive commission structure

T-Parties = summer and festive celebrations!

Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

Apply through link : https://apply.workable.com/trinnylondon/j/D826CDA4A6/